Frequently Asked Questions
Below are the answers to some of the questions
most frequently asked by our customers.
CLICK HERE for detailed instructions on preparing, exporting and submitting databases.
Q. What is the Deadline for Subscribing to the Program?
A. To be included in the next mailing, you must complete your online subscription by the 10th of the month prior and approve your personalized postcard by NOON, MT on the 15th (or the weekday prior if the 15th falls on a weekend or holiday).
Q. When Are The Postcards Delivered And Mailed?
A. Postcards are generally mailed to arrive in homes during the first week of each month, unless other timing has been arranged by your brokerage. If you purchase unmailed postcards, they will be delivered to your office around the first of each month. Because mailing times vary by location and post office, we can’t guarantee an exact arrival date.
Q. How Often Can I Update My Database?
A. You may update your database at any time, either by uploading a new one or making changes online. Updates may be made by logging into your account at any time. The deadline for making changes is NOON, MT, on 15th of each month prior to printing (or the weekday prior if the 15th falls on a weekend or holiday).
Q. Do I Have To Order A Specific Quantity of Postcards? What Is The Minimum?
A. Our minimum order is 25 postcards per month, but other than that we have no restriction. If your database has 101 names on it, you can order 101 cards. You can order any mix of mailed and unmailed postcards. In certain smaller markets, such as Flagstaff, AZ, our minimum monthly order is 75 postcards per month.
Q. Can I Change My Photo Or Information On The Personal Area Of My Postcard?
A. Yes. There is no charge for the initial layout of your postcards or for requesting changes and updates.
Q. How Do I Cancel My Subscription?
A. Please notify us at (719) 235-5084 if you wish to cancel. Cancellation requests must be received by the 10th of the month to ensure cancellation is processed prior to the next mailing. You will be asked to verify your username and payment information in order to cancel your subscription.
Q. Can I Purchase Individual Postcards Instead Of Subscribing To The Monthly Mailings?
A. No. The cost of personalizing the postcards prohibits us from offering them individually. Also, constant contact is essential in a referral marketing program and therefore we encourage everyone to participate on an ongoing basis.
Q. Can My Competitors Order These Cards?
A. No. This program is exclusive to one brokerage in each market.
Q. Are Your Postcards Recyclable?
A. Yes. Our postcards are made from 10% recycled content, use a water-based varnish, and are recyclable with other paper products. Our paper suppliers are committed to sustainable paper production and are members of the Forestry Stewardship Council and Sustainable Forestry Initiative.
Q. I Have a Favorite Restaurant I’d Like to See Featured in a Postcard. Who Do I Call?
A. We love suggestions! Please contact us at (719) 235-5084 or via email with your suggestions.
However, keep in mind that we have a very strict criteria and only 12 spots available each year.
Q. How do I know my database won’t be used for other purposes? How secure is my information?
A. Braintree Marketing, Inc. and From Your Friends never uses your database, personal information or credit card for anything other than corresponding with you about your account. Please CLICK HERE for a complete copy of our Privacy Policy.
Q. Do You Offer Return Service on Undeliverable Postcards?
A. No. To keep costs low we combine our mail into bulk, standard mail groupings and return service is not guaranteed. However, if we do receive returned postcards we will ship them to you with the next month’s office delivery. We encourage all customers to send at least one first-class mailing each year in order to keep their databases up to date.
Q. How Long Are The Free Offers Good For?
A. Most offers are good for 60 days. However, in specific instances the redemption period will be limited by event dates, season schedules, holidays, etc. We work to ensure your customers will have a reasonable amount of time to make use of the offer.
Q. What Happens if a Restaurant or Venue Will Not Honor the Discount?
A. All featured sponsors sign an agreement with From Your Friends committing to honoring their offer. Please contact us immediately if you encounter any problems. Occasionally, a restaurant or venue will encounter an unexpected closure or will go out of business during the redemption period. Though we make every effort to work with only the most reputable and solid companies, we cannot guarantee their viability.
Q. Can I Pay By Check?
A. Sorry, no. Because this is an ongoing subscription and because your total cost is determined by your ever-changing database, we can only accept payment via Visa, Mastercard, Discover or American Express.
Q. When Is My Credit Card Charged?
A. We charge your credit card on the day the postcards go to press to be printed, addressed and mailed. This is usually on the 16th of each month prior to mailing. You will receive a receipt via email.
Q. I Need to Suspend My Mailings for a Period of Time. How Do I Do This?
A. If you need to skip a particular mailing, you can do so by logging into your account and selecting the "Skip A Month" option. This will allow you to opt-out of the next available mailing. Your subscription will contintue for all future mailings. If you need to discontinue your subscription for a longer period of time, please call a customer service representative at (866) 866-0078 to discuss your options.
Q. What Size are the Postcards?
A. The postcards are 8.5 x 5.5. Each is printed on 110# gloss cover stock and finished with a full
varnish on the front.
Q. How Much Postage Should I Use On My Postcards?
A. If you mail your own postcards, they require a first-class stamp.
Q. My Customers Really Liked Your Latest Promotion, Can I Order Additional Postcards?
A. Maybe. Depending upon the timeframe of the offer, we can occasionally honor requests for
additional, unmailed postcards. However, we have a minimum order of 100 postcards and an additional shipping fee may apply.
Q. Can I Change The Portion of the Postcard That Features Information About My Brokerage?
A. No. This portion of the card is designed to promote the brokerage as a whole and the copy and content is approved by the management team at your brokerage. If you order 1,000 or more postcards, we can create a custom version for you at discounted prices. Please call for more information.
Q. Someone On My Database Has Not Received Their Postcard.
How Do I Know My Postcards Were Mailed?
A. We receive certified verification from the post office for every piece mailed and can provide this upon request. However, we cannot guarantee delivery of the postcard once it has become the responsibility of the US Postal Service. There may be several reasons that someone on your database does not receive or recall receiving a postcard. Post offices may be experiencing delays in delivery. A spouse or roommate may have discarded the postcard. Your address may be incorrect. Please contact us if you have concerns about delivery.
